Terms & Conditions

These Terms & Conditions (the “Terms”) apply to the services that are accessible to you (the “Services”) through our mobile application (the “App”) and our website at 4couple.ai (the “Website”).

Each time you access the App or the Website you agree that you accept and will be bound by these Terms, as well as all other laws and regulations that apply to the Services. Please read them carefully before using any of the Services. They form a legal agreement between you and WUMI sp. z o.o., a company registered in Poland at ul. Prosta 20, 00-850 Warszawa (KRS 0001259684, NIP 5273231770) (“we”, “us”, “our”, “4couple”).

Our Privacy Policy sets out important information about how we collect, process and use your information, including sensitive information about your emotional state, mental health and relationship. Where the Services ask for your separate consent to process that information, your consent is given under the Privacy Policy and not under these Terms. Only continue to use the Services if you agree with these Terms and understand how we use the information you provide.

We may revise these Terms at any time and will notify you of the updated version. From time to time, updates to the App may be issued through your app store provider. Depending on the update, you may not be able to use the App until you have downloaded the latest version and accepted any new terms.

You must be at least 18 years old to use the Services. By using them you confirm that you are 18 or older and legally able to enter into a binding agreement with us. The Services are not directed to anyone under 18, and if you are under 18 you must not use or access them. We may ask you to confirm your age, and we will close any account we reasonably believe belongs to someone under 18.

You warrant that you are the owner of the device on which you download the App and access the Services, or that you have the device owner's permission to do so. You accept responsibility under these Terms for use of the App on any device. You also agree that we have no liability for access to your information by another person in the event that you share your device or otherwise make it accessible to someone else.

4couple is a relationship app for couples. Depending on your plan, the Services may include Translate My Emotions, the AI Companion (your own chat and a partners' chat), the Mood Checker and partner signals, the Film Chooser, the Date Planner, the Wheel of Fortune, the Wishlist, Important Days and reminders. The Services provide content in the form of prompts, suggestions, tips, insights and AI-generated conversations, some of which draw on established approaches to communication and emotional wellbeing.

The Website is part of the Services. It describes the App; lets you take our relationship quiz, create a 4couple account and buy a subscription or a one-time add-on (section 7); lets you manage a subscription you bought there on your membership page; and lets you open a wishlist that someone has chosen to share with you by link.

We may change, amend, restrict or remove any content or feature that makes up the Services at any time, and we have no obligation to maintain any particular content or feature regardless of your or your partner's engagement with it.

Some features, including the AI Companion, Translate My Emotions, mood insights and AI suggestions, use artificial intelligence. When you use them you are interacting with an AI system, not a human. Your text, and any voice recording or photo you provide, is sent from the App to our server and to our AI and speech-to-text providers to generate the response you see, as described in the Privacy Policy.

AI can be helpful, but it can also produce responses that are inaccurate, incomplete, or not right for your situation. You should treat anything the Services suggest as a starting point, use your own judgment, and not rely on it as professional advice. You alone decide what to send to your partner and what to act on. We do not guarantee any particular result from using the AI features, and the Services have not been clinically validated.

The AI Companion uses automated classification to check messages for signs that you or someone else may be at risk and, where it detects a serious risk, shows crisis resources instead of an AI reply. This is an automated safety feature. No person at 4couple monitors or reviews your conversations, and the feature is not a substitute for contacting emergency services or a qualified professional.

The classifier is automated and imperfect. It may fail to detect a message that indicates risk, and it may show resources when there is no risk. Do not rely on it to get you help. Showing you resources is the only thing this feature does: we do not monitor conversations, and we do not contact emergency services, a helpline, your partner or anyone else on your behalf. The resources themselves come from third parties, as section 13 explains.

The Services, including the AI Companion and Translate My Emotions, are for general support, communication and reflection only. They are not a substitute for professional advice, therapy, counselling, or medical or mental-health care, and they do not diagnose or treat any condition. 4couple is not a healthcare provider, is not a medical device, and is not covered by HIPAA or equivalent healthcare regulation. You acknowledge that the Services cannot guarantee any particular outcome and should not be relied on alone to make decisions about your relationship or your health.

The Services are not for emergencies. If you or someone else is in danger, thinking about self-harm, or needs urgent help, contact your local emergency services or a qualified professional straight away. You are solely responsible for the accuracy of the information you enter and for how you use any insights you take from the Services or any information shared with you by a linked partner.

You may need to create an account and set a password before you can use some of the Services. You are responsible for keeping your password and account confidential and for all activity that occurs under your account. Your account is personal to you, must be used only by you, and is not transferable. You must provide true, current and complete information when you register and keep it up to date, and you must notify us immediately if you suspect any unauthorised use of your account or password.

If you link accounts with a partner, you each keep your own account. Some information and content is shared between linked partners automatically, including your first name, birthday, the relationship facts you both confirm, your mood check-ins and notes, the signals you send, and everything either of you writes or adds in the partners' chat with the AI Companion. Your own chat with the AI Companion is private to you and is never visible to your partner. The Privacy Policy sets out exactly what your partner can and cannot see. By linking accounts you agree to this sharing, and you must not link accounts with someone who has not agreed to it.

A link ends in one of two ways: either of you unlinks in Settings, or one of you deletes their account. The effect is the same either way. Content the two of you made together — the partners' chat and its summaries, your shared watchlist and matches, and the insights about you both — is deleted for both of you and cannot be recovered. Content each of you made stays with whoever made it, but you stop being able to see each other's. Deleting an account does this and also erases everything belonging to the person who left. You may link again afterwards, with the same person or someone else, but nothing deleted when the previous link ended comes back. Section 13 of the Privacy Policy sets this out in full.

Some Services are free and others require payment. Some Services may be free for a period and then require a payment, which may be taken automatically by your chosen payment method. We will always make the payment terms clear to you before you sign up for a paid Service, and those terms form part of these Terms.

• Couple subscription: one subscription covers both linked partners. The partner who purchases it is the subscriber and is responsible for payment. If the subscription is cancelled or expires, both partners lose access to the paid Services. If the link ends while the subscription is running — because either of you unlinks, or because the subscriber deletes their account — the partner who is not the subscriber loses access immediately; a subscriber who unlinks keeps the subscription they are paying for. Losing access this way does not entitle you to a refund.
• Where you can buy: you can buy a subscription in the App, through the app store you downloaded it from, or directly from us on our Website. If you buy through an app store, the store takes your payment, you are also subject to its terms, and you manage the subscription in your store account. Below we explain how buying on the Website works, and how to cancel or ask for a refund wherever you bought.
• Price changes: we may change the price or nature of a paid Service. If you are already paying for that Service, we will give you notice before any price change takes effect, and you can cancel before it does.

Buying on the Website

• Your account: when you take our quiz, we create a 4couple account for you and attach your purchase to it. You finish setting it up with your email address and a password, and you log in to the App with the same account.
• Plans and prices: subscriptions on the Website renew every week, every 4 weeks or every 52 weeks. Before you pay we show you the price you pay today, the price of each renewal and how often it renews. Unless we clearly tell you otherwise before you pay, each renewal costs the same as your first payment. Prices are in the currency shown before you pay, which depends on where you are: Australian dollars in Australia, Canadian dollars in Canada, pounds sterling in the United Kingdom and US dollars everywhere else. Renewals are charged in the same currency as your first payment. The price shown is the total you pay: we do not add taxes on top. Your bank may charge its own fees, for example for a payment in a currency other than your card's or to a business outside your country.
• How you pay: payments on the Website are processed by our payment provider, Stripe. You can pay by card or, where your device supports them, with Apple Pay or Google Pay. Your card details go directly to Stripe; we never receive or store your full card number. We see only your card's brand and last four digits, which your membership page shows so you know which card is on file.
• Automatic renewal: your subscription starts as soon as your first payment goes through. It renews automatically at the end of each period, and we charge the renewal price to the card saved for your subscription, until you cancel. If you do not cancel before the renewal date, you will be charged for the next period. If a renewal payment fails, you may lose access to the paid Services until it goes through; your membership page tells you when a payment has failed and lets you update your card.
• Your saved card: the card you pay with is saved with Stripe for your subscription. We also use it, without asking you to enter it again, for a one-time add-on you choose to buy straight after you subscribe. You can replace it at any time on your membership page.
• Reminders and notices: on your membership page you can turn on a renewal reminder, which we email you 3 days before each payment. Whether or not you do, we email you once a year to remind you that your subscription renews automatically, and we email you before a renewal that will cost more than your last payment.
• One-time add-ons: straight after you subscribe, we may offer you one-time add-ons, such as The Passion & Intimacy Guide, a downloadable guide for adults. An add-on is charged only if you choose to add it, as a single payment of the price shown on the offer. It is not a subscription and does not renew. You download the Guide from the last screen of the quiz; if you cannot, contact us.

Cancelling

• A subscription bought on the Website: in the App, go to Settings and tap Manage subscription. It opens your membership page on our Website, already logged in, where you choose Turn off auto-renewal. You can also log in to the membership page yourself at 4couple.ai/account with your email address and password, or email us at contact@4couple.ai and we will cancel it for you. Before you confirm, we ask why you are leaving, and we may offer you a discount or a free month (section 8); you can turn these down and carry on cancelling.
• What cancelling does: it stops all future payments. Your subscription stays active, for you and your partner, until the end of the period you have already paid for, and then it ends. We confirm the cancellation by email.
• A subscription bought through an app store: cancel it in your App Store or Google Play account settings. The stores do not let us cancel it for you.
• Deleting your account: deleting your account does not by itself stop payments. If you have a subscription from the Website, the App asks whether to cancel it first; if you choose not to, it keeps renewing, and you will need to email us to cancel it. An app store subscription has to be cancelled in the store.

Refunds and your right to withdraw

• Refunds: cancelling does not refund the rest of a period you have already paid for, except where this section or the law says otherwise. If you bought from an app store, refund requests are handled by that store and we are unable to process them. If you bought on the Website, contact us. Any statutory refund rights you have under Polish and EU consumer law, or under the consumer law of the place where you live, are not affected.
• Right to withdraw: if you are a consumer in the European Union, you can withdraw from a subscription you bought on the Website within 14 days of buying it, without giving a reason. To withdraw, send us a clear statement that you are withdrawing, with the email address of your account, to contact@4couple.ai or by post to WUMI sp. z o.o., ul. Prosta 20, 00-850 Warszawa, Poland. It is enough to send it before the 14 days end. We will end the subscription and refund your payment within 14 days of receiving your statement, to the card or wallet you paid with. If, when you bought, you expressly asked us to start the subscription before the 14 days ended, we deduct an amount in proportion to the time you had it before you withdrew.
• Digital content: the same 14-day right applies to a one-time add-on. For digital content supplied straight away, such as The Passion & Intimacy Guide, you lose the right once the content is made available to you, but only if, before you paid, you agreed to it being supplied straight away and acknowledged that you would lose the right. Otherwise you keep it.
• Model withdrawal form: you may use this wording, but you do not have to: “To WUMI sp. z o.o., ul. Prosta 20, 00-850 Warszawa, Poland, contact@4couple.ai: I hereby give notice that I withdraw from my contract for the following service or digital content: [plan or add-on]. Bought on: [date]. Name: [your name]. Account email: [your email]. Date: [today's date].”

We may make promotional offers from time to time, which may include discounts or account credits, may be subject to expiry dates, and may apply only to selected users. We may withhold or remove credit, or end a promotion without notice, if we reasonably believe a user is not acting in good faith in relation to the terms of the promotion.

When you cancel a subscription bought on the Website, we may offer you one of these, and it applies only if you choose it:

• A free month: your next payment moves one calendar month later, and you are not charged in between. You keep full access. It is available once per subscription, and your subscription keeps renewing afterwards unless you cancel.
• 50% off: half off your next payment only. After it, your subscription renews at its full price, and we email you before that payment.

The App, the Website and the Services contain logos, software, code, images, audio, video, text, icons, graphics, information and other content (together, “4couple Content”). All 4couple Content, and the way it is assembled and arranged, is owned by us or our licensors and is protected by copyright, trademark and other intellectual property laws.

We grant you a limited, personal, non-transferable, non-sublicensable and non-exclusive licence to use the App and the 4couple Content solely to receive the Services and in accordance with these Terms and any rules of the app store you downloaded the App from. This licence is revocable at any time.

Except to the extent permitted by law, you must not copy, modify, adapt, create a derivative work from, reverse-engineer, reverse-assemble or attempt to discover any source code in the App or any 4couple Content. You must not sell, rent, lease, loan, redistribute, sublicense, republish or otherwise transfer any right in the App or 4couple Content, and you must preserve all copyright and other notices. Nothing in these Terms grants you any licence to use our trademarks or those of any third party.

The messages, conversations, moods, notes, voice recordings, photos and other content you put into the Services belong to you (“Your Content”). To operate the Services, you grant us a licence to store and process Your Content, to generate responses, summaries, insights and memory from it, and to share it with the service providers who power our features (for example our hosting, AI and speech-to-text providers), only as needed to provide the Services to you and as described in our Privacy Policy. Outputs the AI generates from Your Content are provided to you as part of the Services and you may use them for your own personal purposes.

You are responsible for Your Content and for how you use anything the Services produce. Your Content will often include information about other people, including your partner, your children, and people you mention. You confirm that you have the right to share that information with us and, where it will be visible to your linked partner, with them. Do not upload photos of other people without their agreement.

Some features let you publish Your Content by link, such as a shared wishlist. Anyone holding that link can read what you have shared, and can pass the link on. You decide what to share and can stop sharing at any time in the App.

You must not post to, or transmit using, the Services any material:

1. that is threatening, defamatory, obscene, indecent, offensive, abusive, harassing, discriminatory, or that may incite hatred or cause distress to others;
2. for which you have not obtained all necessary rights, licences or consents;
3. that encourages conduct that would be a criminal offence, give rise to civil liability, or otherwise breach the law or the rights of any third party in any country;
4. that is technically harmful, including viruses, malware, corrupted data or other harmful code; or
5. that contains or solicits another person's personal data without their consent, or for any unlawful purpose.

You must also not:

1. use the Services or any 4couple Content in any unlawful manner;
2. misuse the Services, including by hacking, inserting malicious code, or attempting to manipulate the AI into producing harmful content;
3. infringe our or any third party's intellectual property or other rights;
4. use the Services to harass, abuse, control, coerce or harm another person, including your partner;
5. link accounts with, or access the account of, a person who has not agreed to it;
6. place an unreasonable load on our servers or infrastructure; or
7. act in any way that may cause access to or use of the Services to be interrupted, damaged or impaired.

We may remove any material posted to or transmitted using the Services in breach of these Terms, or for any other reasonable cause.

We may suspend or terminate your access to the Services, and these Terms, if we reasonably believe you have breached them, are under 18, or have used the Services in a way that could harm other users or us. In those circumstances you are not entitled to a refund of any amount you have paid us. We may also modify or discontinue the Services, or any part of them, temporarily or permanently, and we will give notice of any significant change where we reasonably can.

You may stop using the Services and delete your account at any time in Settings. Deleting your account permanently deletes Your Content as described in the Privacy Policy. It does not by itself cancel a paid subscription: section 7 explains how to stop payments. On termination of these Terms for any reason: all rights granted to you under them will end; you will no longer have access to the Services; and you must stop all activities they authorised. The provisions of these Terms that by their nature should continue (such as ownership, disclaimers and liability) will remain in effect.

The Services rely on some third-party services, and their terms also apply where relevant:

• App stores: the stores that distribute the App and process payments made in it.
• Our payment provider: Stripe, which processes payments made on the Website. If you pay with a digital wallet, such as Apple Pay or Google Pay, that wallet's terms also apply.
• Our technology providers: our hosting, AI, speech-to-text, analytics, notification, email and subscription providers, listed on our Sub-processors page.

Crisis resources shown in the App, such as helpline directories, are provided by third parties for your convenience. We do our best to keep them accurate but do not control them. Any other links to third-party content, apps or websites are provided for your convenience only; we do not control and are not responsible for them, and if you access them you do so at your own risk.

To the extent permitted by law, you agree to indemnify and hold us, our affiliates, and our and their officers, directors, agents and employees harmless from any losses, damages, costs and expenses (including reasonable legal fees) arising out of any claim brought by a third party due to or arising out of your breach of these Terms or applicable law, your misuse of the Services, Your Content, or your infringement of any intellectual property or other rights of a third party. This clause does not apply to the extent such losses result from our own breach or negligence, and it does not affect your mandatory rights as a consumer.

The Services are provided “as is” and “as available”, without conditions, warranties or other terms of any kind other than those required by law and which cannot be excluded. To the maximum extent permitted by law, we exclude all representations, warranties, conditions and other terms that might otherwise apply to the Services, including any warranty that the Services will improve your relationship, wellbeing or any other outcome. Nothing in this section affects the statutory rights you have as a consumer.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under Polish or EU law or the mandatory consumer law of the place where you live.

Subject to the paragraph above, we will not be liable, whether in contract, tort (including negligence) or otherwise, for: any loss of revenue, profits, data or anticipated savings; any loss of goodwill or reputation; any decision you make based on content produced by the Services; anything your partner does with content you have shared with them; or any indirect or consequential loss. Subject to the same, our total liability to you for all claims arising under or in connection with these Terms is limited to the total amount you paid us for the Services in the 12 months immediately before the event giving rise to the liability.

Complaints

If something about the Services or a purchase is not right, tell us at contact@4couple.ai or by post to WUMI sp. z o.o., ul. Prosta 20, 00-850 Warszawa, Poland. Please include the email address of your 4couple account, what went wrong and when, and what you would like us to do. We will reply within 14 days of receiving your complaint. If a paid Service does not work as described, you have the remedies the law gives you as a consumer, such as having it fixed, a price reduction or a refund, and these Terms do not limit them.

Governing law and courts

These Terms, and the relationship between you and 4couple, are governed by the laws of Poland. If you are a consumer, you also keep the protection of any mandatory rules of the country or state where you live, and you may bring proceedings in the courts there. We would always prefer to resolve any problem with you directly, so please contact us first.

Help outside the courts

If we cannot resolve a complaint together, consumers in Poland can get free help from their district or municipal consumer ombudsman (rzecznik konsumentów) or ask the provincial Trade Inspection (Inspekcja Handlowa) to mediate, and consumers elsewhere in the EU can contact the European Consumer Centre in their country. Using these routes is voluntary for both you and us.

We will not be liable for any failure or delay in performing our obligations that is caused by an event beyond our reasonable control. In that case our obligations will be suspended for the duration of the event, and we will use reasonable efforts to find a solution.

We may transfer our rights and obligations under these Terms to another organisation, which will not affect your rights. You may only transfer your rights or obligations if we agree in writing. If we do not enforce a right under these Terms, that is not a waiver of it. If any provision is found to be invalid, the remaining provisions will stay in full effect. These Terms are the entire agreement between you and 4couple regarding the Services and replace any previous version.

Questions, comments and requests about these Terms are welcome and should be sent to contact@4couple.ai, or by post to WUMI sp. z o.o., ul. Prosta 20, 00-850 Warszawa, Poland.